Effective date: September 1, 2005
Sprint Nextel protects the privacy of its local, long distance and wireless customers consistent with applicable law, such as the Federal Communications Commission's (FCC's) regulations that govern Customer Proprietary Network Information (CPNI).
CPNI is information Sprint Nextel obtains or creates when it provides wireline or mobile wireless telecommunications services to a customer. CPNI includes the types of services purchased, how the services are used, and the billing detail for those services. CPNI includes, for example, the number and type of lines, class of service, current charges, calling plans, call detail records, and bill summary. The FCC does not deem a customer's name, service address or telephone number to be CPNI, consistent with the publication of this information in telephone directories. If you are a new customer of Sprint Nextel, you will receive a notice of your CPNI rights and further information on this topic from Sprint Nextel. When you have not already given Sprint Nextel your permission to use CPNI for certain marketing purposes, Sprint Nextel will give you 33 days after soliciting your consent before using your CPNI and Sprint Nextel will follow your directions if you choose not to provide your consent.
Sprint Nextel does not disclose CPNI outside Sprint Nextel or its authorized agents without customer consent except as required or allowed by law. When Sprint Nextel uses agents, contractors, or other companies to perform services on its behalf, Sprint Nextel requires that they protect CPNI or other sensitive personal information consistent with these Privacy Principles.
In the context of these Privacy Principles, personal information is information that is directly associated with a person such as his or her name, address, telephone number, e-mail address, activities and preferences. Nonpublic personal information generally means a subset of personal information, which is sensitive and not publicly available, such as credit card number, social security number, and bank account information. Publicly available information is information that is typically available from governmental records, telephone and other public directories, widely distributed media such as newspapers and radio, and from companies that provide demographic or marketing materials to others as a part of their business. Publicly available information includes contact information, such as name, address, telephone number, email address, activities, and preferences.
These principles apply generally within Sprint Nextel.
These five Principles explain Sprint Nextel's commitment to protecting the privacy of nonpublic personal information. In order to serve customers, Sprint Nextel must develop, obtain and use sensitive nonpublic personal information and Sprint Nextel recognizes that its customers are rightfully concerned that their information be used for only appropriate purposes and that their nonpublic personal information be protected from inappropriate use or disclosure. Sprint Nextel's goal is simple: to balance the interests and concerns of our customers dealing with privacy of their information with their interest in receiving quality service and information about useful new products.
We collect personal information about users of our products or services in the normal course of our business. This is how we know where to send you a bill for service, for example, or to ensure you are qualified for the service plan you select, or to identify you when you call for customer assistance. The information we collect also helps us improve and keep you informed of new services and products.
Personal information is information that is directly associated with a specific person such as his or her name, address, telephone number, e-mail address, activities, and personal preferences. Our definition of personal information does not include de-identified information. This is information that we collect about users, a category of services, or customers and from which any personal information has been removed. This data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. De-identified data also might be purchased by or shared with a third party: for example, one interested in locating a business in a particular part of town.
For our business and government customers, our customer is the business or government entity purchasing the service or product for its employees or other authorized users. If you receive certain pricing, terms or other benefits through a business or government customer's agreement with us, this Policy governs your personal information. If the business or government customer requests information about your account or usage of the services, we may share such information. For example, we may need to provide such information to determine your continued eligibility to receive the services under an agreement or the law, such as in the case of priority access.
Here are some examples of the types of personal and other information we collect and when we collect it. You should refer to the rest of this Policy to see how we use, disclose and protect that information:
Information You Give Us: We collect personal information you give us when you purchase a Sprint Nextel product or use our services. When you purchase phones, accessories, or services, we may request information about you, such as the following types of information:
For corporate accounts, we may ask you for one or more of the following types of information:
When you register for any of our services (such as our wireless, wireline, Internet, integrated voice response, or customer service), you may provide us with a user name, password, and/or response to a secret question.
You may provide information in response to surveys we conduct online or offline. If this information is connected directly to your identity, it is personal information under this Policy. Otherwise, it may be used in de-identified (or aggregate) form as described below.
You may also provide us with personal information whenever you interact with us, such as when you ask for customer service or technical assistance, or when you submit a job application.
You may have heard about "customer proprietary network information" or "CPNI." In general, this is information about your phone usage, which is a special category of personal information. A special section below explains your CPNI rights in detail.
Automatically Collected Information: We automatically receive certain types of information whenever you interact with us through our Website. For example, when you visit a www.sprint.com Website, our systems automatically collect your IP address, the type of browser you use, and the Website from which your visit originated. When you browse the wireless web or use our high-speed Internet services, our systems log the websites you visit. Similarly, our wireless communications systems know when your wireless device is turned on and approximately where it is located, what device you are using, and how you are using it.
Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your personal information. For example, we may receive credit information when you initially subscribe for service. We also may use commercially available marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. We often receive information from the dealer from whom you purchase your wireless phone or device prior to initiating service with us. We may receive personal information from those application service providers that bring you services through the Sprint Nextel network and with whom you subscribe. (You should always check the privacy policies of other service providers to ensure you understand your privacy choices before subscribing to any service.) And, we may purchase lists containing your personal information (postal address, phone number(s), and email address(es) from third parties for advertising purposes. Information we purchase from others is not protected as non-public personal information under this Policy.
Sprint Nextel understands that parents often purchase our products and services for family use, including for use by minors. You should be aware, however, that our products and services purchased for family use may be used by children under 13 without Sprint Nextel's knowledge. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.
Sprint Nextel services are not intended for children and Sprint Nextel does not knowingly collect personal information from children under the age of 13.
Sprint Nextel uses the information you provide for the purpose it was provided in the normal course of our business and to provide you with marketing communications, as detailed below. The following explains in more detail how we use personal information.
Email. Sprint Nextel maintains a "do-not-email" list for those recipients of commercial email messages from Sprint Nextel who have opted out of such communications. You may opt out of email by sending an email to email@example.com, calling our Customer Care representatives at the number shown on your bill, or, by following the opt-out instructions in the email for up to 30 days after receipt. Sprint Nextel will honor your request within ten (10) business days. Remember, you may still receive customer-service or account-related messages from Sprint Nextel. Sprint Nextel is not responsible for commercial email messages sent by unauthorized third parties, including those who purport to be selling Sprint Nextel products or services but do not have our permission.
Sprint Nextel or its agents may store e-mail messages for a brief period of time. Sprint Nextel or its partners may, without legal process, access and disclose the messages to protect both an individual during emergencies, or Sprint Nextel from unlawful or fraudulent use of its services. Additionally, you may store some information, such as pictures, for longer periods of time. Sprint Nextel may access and disclose such media without legal process to protect an individual during emergencies, or Sprint Nextel from unlawful or fraudulent use of its services.
Customer Proprietary Network Information ("CPNI"). There are special rules related to the access, use and disclosure of customer proprietary network information or "CPNI." This Policy incorporates those rules throughout. You have a right, and Sprint Nextel has a duty, under the law, to ensure the confidentiality of CPNI. In other circumstances, we may also disclose your CPNI as permitted by law. Those circumstances are described in the Disclosure of Personal Information section.
Your name, address and phone number are not CPNI, but otherwise are covered by this Policy.
We may use your CPNI to market additional communications and data products and services similar to the types you currently purchase from us. For example, a wireless customer can be marketed wireless Internet access, new messaging products, location-based services, interactive services, or photo or message storage, handsets or related equipment. With your opt-out permission we may also market additional products and services we and our partners sell. For example, we may sell long distance to you as a wireless customer. We may also use CPNI to contact former customers when permitted by law. And, to provide your service, we may use and disclose CPNI to our agents, affiliates, joint venture partners and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes or providing service to you or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and require the third party to implement safeguards to protect the confidentiality of the CPNI. If you are a new customer of Sprint Nextel, you will receive a notice of your CPNI rights and further information on this topic from Sprint Nextel. When you have not already given Sprint Nextel your permission to use CPNI for marketing purposes, Sprint Nextel will give you 33 days after soliciting your consent before using your CPNI and Sprint Nextel will follow your directions if you choose not to provide your consent.
This section of the Policy explains when personal information may be disclosed.
Vendors. We may share personal information with a third party to complete a transaction you have requested or to perform a service on our behalf. When the third party acts solely on our behalf, Sprint Nextel does not allow it to use your information for other purposes. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement.
Your Disclosures to Third Parties Through Our Services. You may also want to take advantage of services and products offered by other companies through our wireless services. In those cases, you will be providing information to those companies directly, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you purchase something using our mobile Internet service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. And, if you bought your wireless device from a third party retailer or dealer, both they and Sprint Nextel will have personal information as a result of the transaction. Whenever third parties have a role in any such transaction, you should review their privacy policies as well.
Contests and Promotions. From time to time you may be able to participate in contests, giveaways or other similar promotions we sponsor. Participation may require sharing your personal information with a sponsor of the contest, giveaway, or promotion, and you should check the rules to determine how your information will be used and shared with others. Some states also require that contest winners be filed with a state agency.
Business Transfers. Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
Protection of Sprint Nextel and Others. We disclose personal information when we believe release is appropriate to comply with the law (e.g., legal process, E911 information); to enforce or apply our customer agreements; to initiate, render, bill, and collect for services; protect our rights or property, or those of users of our services; to protect other service providers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government requirement, or eligibility for government benefits; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
To make wireless communications possible, our network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that our network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible. Location information derived from providing our voice service, in addition to being covered by this Policy, is CPNI and is protected as described above.
If you dial 9-1-1 for emergency services, we provide your call location to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the call location of a device on our network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, (3) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device's location on the network without delay, and (4) in "aggregate" form. Aggregate data is collective data that relates to a group or category of services or customers, from which individual customer identities and characteristics have been removed.
We offer wireless location-based applications that use your wireless network location to provide the service you request. For example, you may choose to subscribe to a service that provides driving directions on your wireless device. Please review the terms and conditions for each service for additional information about how the location information will be used or disclosed. It is important to note, if you let others use location-based services to which you've subscribed as the account holder (or if you let others use your handset if such handset has location tracking capabilities), it is your responsibility to inform that user that his or her location may be tracked.
Your wireless Internet service may also be personalized using your zip code or other location identifiers. We use this information to serve you relevant content, and we treat the information like any other personal information under this Policy.
We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates.
With wireless Internet service, cookies are also used by our suppliers and third party vendors to facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by Sprint Nextel. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Websites. Each site you visit while using the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide.
A Web beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the site viewing the item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document or e-mail message. Web beacons are represented as HTML IMG tags in the Web page; users can click on "view profiles" of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer to which the Web beacon is sent, the URL of the page from which the Web beacon comes, and the time it was viewed. Web beacons can also be linked to personal information.
Sprint Nextel may place Web beacons on its site in conjunction with cookies to monitor how visitors are navigating and/or interacting with the site. Sprint Nextel does not link Web beacons to a visitor's personal information and generally does not permit third parties, other than those working on our behalf, to place them on our site.
We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we take a variety of steps to protect against unauthorized access to our systems that store personal information such as policies limiting access to those systems to authorized personnel.
When you are ordering new services or products through the Sprint Nextel Website, we employ the Secure Sockets Layer (SSL) protocol for the transmission of the information from you to us. Also, we use encryption technologies to protect your account information when you are viewing your bill on our Website or via email. You should be aware that Sprint Nextel has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.
You should keep your user name, password or other access information safe and confidential to protect against unauthorized access to your account information and services. And you must adopt passwords that others may not guess easily.
Sprint Nextel retains all of the information it collects under this Policy for as long as there is a business need for it. In addition, we have a record retention policy that generally implements the broad range of regulatory requirements imposed on service providers for recordkeeping.
To change your contact, phone, account or e-mail preference information, visit "Manage Your Account" or, for PCS customers, you may visit "My PCS". Enter your Account Number or User Name as prompted and, when asked, enter your Password. If you have forgotten your User Name or Password, on-line helps are provided.
Sprint Nextel will update this Policy if our practices change or if the law requires changes to it. If at any point we decide to use personally identifiable information in a manner that is materially different from what was stated at the time it was collected, we will notify you via posting on this page for 30 days before the material change is made and give you an opportunity to opt out of the proposed use at any time.