Effective date: September 1, 2005


Sprint Nextel believes that when you use any Sprint Nextel product or service, you should understand when and how personal information is collected, used, disclosed and protected. That's why we have provided you with this Privacy Policy (the "Policy").

The Policy applies to all United States Sprint Nextel business units, and to all Sprint Nextel traffic originated in the United States, including those providing retail and wholesale wireline, wireless and Internet services. International transactions are protected under applicable laws in the various nations where the transactions take place. The Privacy Policy applies to visits to or transactions with Sprint Nextel Websites such as www.sprint.com as well as to Internet services accessed through Sprint Nextel wireless devices, Internet services, wireless voice services, and wireline voice products.


This section explains the five principles of the Sprint Nextel Privacy Policy.

Sprint Nextel protects the privacy of its local, long distance and wireless customers consistent with applicable law, such as the Federal Communications Commission's (FCC's) regulations that govern Customer Proprietary Network Information (CPNI).

CPNI is information Sprint Nextel obtains or creates when it provides wireline or mobile wireless telecommunications services to a customer. CPNI includes the types of services purchased, how the services are used, and the billing detail for those services. CPNI includes, for example, the number and type of lines, class of service, current charges, calling plans, call detail records, and bill summary. The FCC does not deem a customer's name, service address or telephone number to be CPNI, consistent with the publication of this information in telephone directories. If you are a new customer of Sprint Nextel, you will receive a notice of your CPNI rights and further information on this topic from Sprint Nextel. When you have not already given Sprint Nextel your permission to use CPNI for certain marketing purposes, Sprint Nextel will give you 33 days after soliciting your consent before using your CPNI and Sprint Nextel will follow your directions if you choose not to provide your consent.

Sprint Nextel does not disclose CPNI outside Sprint Nextel or its authorized agents without customer consent except as required or allowed by law. When Sprint Nextel uses agents, contractors, or other companies to perform services on its behalf, Sprint Nextel requires that they protect CPNI or other sensitive personal information consistent with these Privacy Principles.

In the context of these Privacy Principles, personal information is information that is directly associated with a person such as his or her name, address, telephone number, e-mail address, activities and preferences. Nonpublic personal information generally means a subset of personal information, which is sensitive and not publicly available, such as credit card number, social security number, and bank account information. Publicly available information is information that is typically available from governmental records, telephone and other public directories, widely distributed media such as newspapers and radio, and from companies that provide demographic or marketing materials to others as a part of their business. Publicly available information includes contact information, such as name, address, telephone number, email address, activities, and preferences.

These principles apply generally within Sprint Nextel.

  1. Sprint Nextel creates, obtains uses your personal information to provide you the products and services you order, and to present you with product and service offerings that we believe may interest you.
  2. Sprint Nextel provides its customers opportunities to control whether Sprint Nextel (a) uses Customer Proprietary Network Information (CPNI) to sell them different categories of communications-related products and services, as well as non-communications related products and services, and (b) contacts them with offers on products and services.
  3. Sprint Nextel does not disclose CPNI and other nonpublic personal information (such as credit card numbers), without your consent or direction, except to business partners involved in providing Sprint Nextel service to customers, or as required or allowed by law. When Sprint Nextel discloses CPNI or other nonpublic personal information to business partners, the Sprint Nextel contract with the business partner protects the nonpublic personal information from uses outside of those necessary to assist in providing Sprint Nextel service. Sprint Nextel will disclose CPNI and other nonpublic customer information as specifically directed by customers, such as when a customer has made another company the agent of the customer for purposes of arranging service.
  4. Sprint Nextel endeavors to make CPNI and other nonpublic personal information contained in its records available to customers through its customer service representatives.
  5. All Sprint Nextel associates are covered by a code of conduct, which makes them responsible for ensuring the privacy of CPNI and other nonpublic personal information.

These five Principles explain Sprint Nextel's commitment to protecting the privacy of nonpublic personal information. In order to serve customers, Sprint Nextel must develop, obtain and use sensitive nonpublic personal information and Sprint Nextel recognizes that its customers are rightfully concerned that their information be used for only appropriate purposes and that their nonpublic personal information be protected from inappropriate use or disclosure. Sprint Nextel's goal is simple: to balance the interests and concerns of our customers dealing with privacy of their information with their interest in receiving quality service and information about useful new products.


We collect personal information about users of our products or services in the normal course of our business. This is how we know where to send you a bill for service, for example, or to ensure you are qualified for the service plan you select, or to identify you when you call for customer assistance. The information we collect also helps us improve and keep you informed of new services and products.

Personal information is information that is directly associated with a specific person such as his or her name, address, telephone number, e-mail address, activities, and personal preferences. Our definition of personal information does not include de-identified information. This is information that we collect about users, a category of services, or customers and from which any personal information has been removed. This data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. De-identified data also might be purchased by or shared with a third party: for example, one interested in locating a business in a particular part of town.

For our business and government customers, our customer is the business or government entity purchasing the service or product for its employees or other authorized users. If you receive certain pricing, terms or other benefits through a business or government customer's agreement with us, this Policy governs your personal information. If the business or government customer requests information about your account or usage of the services, we may share such information. For example, we may need to provide such information to determine your continued eligibility to receive the services under an agreement or the law, such as in the case of priority access.

Here are some examples of the types of personal and other information we collect and when we collect it. You should refer to the rest of this Policy to see how we use, disclose and protect that information:

Information You Give Us: We collect personal information you give us when you purchase a Sprint Nextel product or use our services. When you purchase phones, accessories, or services, we may request information about you, such as the following types of information:

For corporate accounts, we may ask you for one or more of the following types of information:

When you register for any of our services (such as our wireless, wireline, Internet, integrated voice response, or customer service), you may provide us with a user name, password, and/or response to a secret question.

You may provide information in response to surveys we conduct online or offline. If this information is connected directly to your identity, it is personal information under this Policy. Otherwise, it may be used in de-identified (or aggregate) form as described below.

You may also provide us with personal information whenever you interact with us, such as when you ask for customer service or technical assistance, or when you submit a job application.

You may have heard about "customer proprietary network information" or "CPNI." In general, this is information about your phone usage, which is a special category of personal information. A special section below explains your CPNI rights in detail.

Automatically Collected Information: We automatically receive certain types of information whenever you interact with us through our Website. For example, when you visit a www.sprint.com Website, our systems automatically collect your IP address, the type of browser you use, and the Website from which your visit originated. When you browse the wireless web or use our high-speed Internet services, our systems log the websites you visit. Similarly, our wireless communications systems know when your wireless device is turned on and approximately where it is located, what device you are using, and how you are using it.

Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your personal information. For example, we may receive credit information when you initially subscribe for service. We also may use commercially available marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. We often receive information from the dealer from whom you purchase your wireless phone or device prior to initiating service with us. We may receive personal information from those application service providers that bring you services through the Sprint Nextel network and with whom you subscribe. (You should always check the privacy policies of other service providers to ensure you understand your privacy choices before subscribing to any service.) And, we may purchase lists containing your personal information (postal address, phone number(s), and email address(es) from third parties for advertising purposes. Information we purchase from others is not protected as non-public personal information under this Policy.


Sprint Nextel understands that parents often purchase our products and services for family use, including for use by minors. You should be aware, however, that our products and services purchased for family use may be used by children under 13 without Sprint Nextel's knowledge. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.

Sprint Nextel services are not intended for children and Sprint Nextel does not knowingly collect personal information from children under the age of 13.


Sprint Nextel uses the information you provide for the purpose it was provided in the normal course of our business and to provide you with marketing communications, as detailed below. The following explains in more detail how we use personal information.